Before filing any chargeback with a bank or payment provider, clients must first contact Sky Alliance Travel (SKYALLIANCE LLC) to request a review or resolution. Most issues can be resolved quickly through our support team.

• Contact First Requirement:
  Clients agree to give SKYALLIANCE an opportunity to investigate and address any billing or service concerns before starting a dispute or chargeback process.

• If a Chargeback Is Filed Without Contact:
  If a chargeback is filed without notifying us first, or if the chargeback is found to be invalid (for example, when services were provided as agreed), SKYALLIANCE may:

  • Suspend or stop ongoing services

  • Recover the disputed amount once the case is resolved

  • Charge administrative or recovery fees related to handling the dispute

• Proof of Service:
  SKYALLIANCE keeps clear records of all services provided, including:

  • Emails and communications

  • Booking confirmations

  • Invoices and payment receipts

  • Work logs and service activity
    These records may be submitted to banks or payment processors to contest unauthorized or fraudulent chargebacks.

• Timeline & Processing:
  SKYALLIANCE will make a reasonable effort to resolve disputes quickly. If the issue involves airlines or third-party travel partners, resolution times may vary based on their policies and processing speeds.